Customer complaints in freight forwarding are often unavoidable. International shipments involve multiple parties, different countries, complex documentation, changing schedules and factors that a freight forwarder cannot always control. A vessel can be delayed, cargo can be held by customs, a flight can be cancelled or a shipment can arrive later than expected. But while freight…
Every so often, a fraud scheme gets specific enough, and repeats often enough, that the industry gives it a name. The “mango scam” is one of those. It first surfaced with shipments of mangoes from Dubai and the Indian subcontinent, and it has resurfaced more than once since, most recently tied to fruit shipments out…
In logistics, relationships are everything. While technology, automation, and analytics shape the modern supply chain, freight forwarders still rely on one crucial element for success which is strong, lasting partnerships with carriers. The ability to manage these partnerships effectively often determines whether a forwarder can offer reliable capacity, competitive pricing, and consistent service to their…
Every October, China celebrates Golden Week, a seven-day national holiday that sees hundreds of millions of people travel, shop, and spend time with family. For freight forwarders, however, Golden Week is a logistical stress test. The Golden Week supply chain crunch can throw even the most well-planned shipments into chaos if forwarders aren’t prepared. Let’s…